Product Guarantee and Returns for Wildland Gear
Buying wildland gear isn't like grabbing a shirt off a rack. Fit affects comfort, movement, and distraction level on the line, so the policy has to match the product.
At Incidental, accessories, shirts, and pants don't all follow the same return path. That's because some gear is standard and some is built to order. The product guarantee keeps gear working longer, while the return rules set clear expectations before you buy.
What Incidental's guarantee covers
Incidental's guarantee is about keeping good gear in service. Every garment comes with repair and fit support, so a small problem doesn't have to end the life of the piece. The goal is a better fit and more miles from each garment.
Free seam repair for life
Seams take a beating in fireline work. If one opens up, Incidental will repair that seam at no cost for the life of the garment. That's the kind of backup hard-used workwear should have.
Discounted repairs and fit alterations
Not every issue is a seam failure. Discounted wear and tear repairs and discounted fit alterations give you a lower-cost way to keep gear usable, and more comfortable, for longer.
Returns and exchanges by product type
Accessories have 30-day returns
Accessories can be returned within 30 days
Standard-sized Shirts & Pants can be exchanged
Only standard-sized garments can be exchanged.
Custom-Sized Shirts & Pants can be altered
Custom sizes come with a free round of alterations built in, to ensure the fit is dialed. If one round doesn't do it, every Incidental garment also comes with discounted alteration services. Utilize this service as much as needed to perfect the fit of your custom wildland garment.
How to get sizing right
The best return fix starts before checkout. With custom wildland gear, careful sizing saves time, money, and frustration.
Check sizing before you order
Check the sizing details before you buy, and confirm your measurements if the garment is custom or close-fitting. A few minutes up front can prevent a bad fit later.
Size charts and other information about fit can be found on the FAQ pages linked below, and on each individual product listing.
Ask for help with specs
If you're not sure, please ask! We're here to help you order the best size from the get-go. Send a message with any size-related questions.